Return & Refund Policy

Experience Professional Espresso with Confidence

We believe the best way to understand Meraki is to experience it in your own kitchen.
With our 30-Day Home Trial, you can explore the complete espresso workflow, dial in your coffee, and experience professional-quality espresso at home. If Meraki is not the right fit for your coffee journey, you may request a return within 30 days of delivery.
Need help? Our support team is always here to assist you. Contact us at service@merakitech.com.


Trial Period

Your 30-Day Home Trial begins on the date your Meraki espresso machine is delivered.
To qualify for a return, your request must be submitted within 30 calendar days of delivery.



Return Eligibility

  • The machine must be returned in good working condition.
  • The machine must be thoroughly cleaned and free of coffee residue, water deposits, or excessive wear.
  • All original accessories, tools, manuals, and included items must be returned.
  • The original packaging must be retained and used for return shipment.
  • Returns must be approved by Meraki before shipping.
  • Products must have been purchased directly from Meraki’s official website. Products purchased from third-party retailers or distributors are not eligible for return through Meraki.
Machines returned without approval, missing components, or showing damage beyond normal use may not qualify for a refund.



Return Shipping Fee

For approved non-DOA (Dead On Arrival) returns, a prepaid return shipping label will be provided for your convenience.
The applicable return shipping fee will be deducted from your refund amount.
Region Return Shipping Fee
United States $100
European Union €90
Canada CAD $140
Australia AUD $150
Return shipping fees cover part of the transportation and handling costs associated with returning an espresso machine.



Return Process

  • Submit Your Return Request: Contact the Meraki Customer Support Team at service@merakitech.com to request a return and refund.
  • Eligibility Review: Meraki’s support team will review your return eligibility and guide you through the next steps.
  • Return Your Machine: If your request is approved, Meraki will provide a return shipping label and instructions for sending the machine back.


Refund Process

Once your returned machine has been received and inspected, your refund will be processed to the original payment method.
Refunds will include the purchase price of the machine and exclude:
  • Return shipping fees
  • Any missing accessories or damages caused by improper use
Please allow 5–10 business days for your refund to be processed after inspection.



Exchanges & Defective Products

If your machine arrives damaged or experiences a manufacturing defect, please contact Meraki Support immediately.
For eligible Dead On Arrival (DOA) cases, Meraki will arrange a replacement or repair solution at no additional cost.


Online Withdrawal Function for EU Consumers


Your statutory rights, including your statutory right of withdrawal and statutory warranty rights, remain unaffected.

If you have a statutory right of withdrawal in connection with a contract concluded through an online interface, you may also exercise that right using the withdrawal function on our website. This function has been available since June 19, 2026.

The function remains available throughout the applicable withdrawal period and allows you to submit your withdrawal statement online. After submission, you will receive an email confirming receipt of your withdrawal statement.

Use of the online withdrawal function is not mandatory. You may continue to exercise your right of withdrawal by any other legally valid method.

 

 

Note: Meraki reserves the right to update this policy at any time. The most current version is always available on the official website.