Meraki Espresso Machine FAQs

No separate scale is needed for Meraki’s built-in dose and yield controls. One scale measures coffee during grinding, and the other measures espresso during brewing. The machine can stop each process when your selected target weight is reached.

A separate scale can still be useful for other tasks, such as weighing beans before filling the hopper or measuring ingredients for coffee recipes.

Meraki espresso machine brings the grinder, espresso machine, and two scales together in one system. You can grind to a target dose, brew to a target yield, and follow the process on the touchscreen without moving between separate devices.

A separate setup gives you the flexibility to choose and replace each component independently. Meraki offers an integrated alternative for users who want grinding, brewing, and weighing in one coordinated workflow. You still adjust your recipe to suit your beans and taste.

Most all-in-one machines are built around convenience — they lower the barrier to entry by simplifying the process. That simplicity comes at a cost: entry-level hardware, limited temperature control, and a ceiling on what the machine can actually produce.

Meraki espresso machine is built around a different goal: the repeatable shot. That means professional-grade hardware — dual boilers, a rotary pump, a dedicated grinder — combined with a system that controls the variables that actually determine shot quality. The result isn't just easy. It's better.

Meraki includes the main tools for preparing espresso and steaming milk, including a portafilter, tamper, milk pitcher, dosing cup, coffee distributor, and cleaning tools.

Check the included-accessories list on the product page for the exact contents of your selected package. Promotional bundles and optional accessories may be listed separately.

To ensure optimal performance and extend the life of your Meraki, we advise using filtered water with hardness below 60 PPM or TDS below 200. While tap water meeting these specifications is usable, untreated tap water can introduce microorganisms, causing odors and making cleaning difficult. For long-term health and convenience, bottled or a reliable home filtration system is preferred.

To achieve optimal extraction performance, please ensure the water tank is filled before brewing.

Securely lock the portafilter into place by following these steps: After inserting the portafilter into the group head, turn it counterclockwise until it firmly locks. Note that the logo on the machine does not need to be aligned; it should not be used as an alignment marker for the locked position. With regular use, the portafilter fit will become smoother over time.

The package dimensions are 500 mm(L) x 500 mm(W) x 470 mm(H), and it weighs 20 KG. To help you get started, the Meraki Quick Start Guide provides step-by-step instructions.

Yes. Meraki has separate boilers for brewing and steaming, so you can extract espresso and steam milk at the same time.

This is useful when preparing milk drinks: you can work on the espresso and milk together without switching a single heating system between brewing and steaming temperatures.

Yes, the Meraki espresso machine uses advanced PID technology for precise temperature control, ensuring consistent, flavorful espresso. The PID system, combined with a dedicated group head heater, maintains optimal brewing temperature at the portafilter, giving you professional-level results with every shot.

The Meraki will be configured to match your shipping destination automatically. Please note that the Meraki is not dual-voltage.

• 110-120V / 60Hz (default for US, CA)
• 220-240V / 50-60Hz (default for EU, AU)

To use the CoffeeSense™ feature, simply swipe the Meraki coffee bean bag, which is equipped with an NFC chip, on the NFC area of the Meraki machine. The machine will automatically recognize the coffee beans and provide the corresponding suggested grinding and extraction parameters. On the touchscreen, tap the buttons to start the grind and extraction process.

Combined with two built-in scales for grinding and extracting, the machine will automatically stop the grinding and extraction process once the desired quantity is reached.

The heat-up time is around 3 minutes for the 220-240V version and around 4 minutes for the 100-120V version.

The Meraki espresso machine is equipped with dual boilers. The capacity of the extraction boiler is 350ml, while the capacity of the steam boiler is 550ml. Both boilers are made of stainless steel.

The Meraki espresso machine features dual scales, with each scale having a maximum capacity of 1kg.

Use the blind basket and follow the backflushing instructions in the Product Manual. Open Cleaning Mode on the touchscreen and complete each prompt, including the rinsing steps.

For group head cleaning, remove visible coffee grounds from the shower screen and the area where the portafilter seals, using a suitable group head brush. Surface cleaning and backflushing serve different purposes. Brushing removes accessible residue, while the approved backflush procedure cleans parts of the brew path that a brush cannot reach.

Switch off and unplug the machine before manual grinder cleaning. Follow the Product Manual to access the removable parts, then use a dry brush to remove accumulated grounds. Keep water, damp cloths, and liquid cleaners out of the burr chamber and grinding mechanism. Follow the instructions carefully when reassembling the grinder.

For steam wand cleaning, wipe the steam wand immediately with a clean, damp cloth, then briefly purge it using the normal steam control. Keep your hands clear of the hot wand and steam outlet.

No. Backflushing removes coffee oils and residue from the group system. Descaling addresses mineral deposits in the water system.

Unfortunately, discount codes cannot be applied after a purchase is completed. Be sure to apply your code during checkout in the “Discount Code” field.

Yes, we offer refunds for returns that comply with our Refund & Return Policy. If you wish to initiate a return, please send a request to our service email. Please ensure that you retain the original packaging. After our warehouse receives the item and completes the inspection, our refund will be processed to your original payment method.

A copy of your invoice will be sent to the email address provided at checkout. You can also log in to your Meraki account, open the relevant order’s status page, and click “Download Invoice.”

If your order has not shipped, email service@merakitech.com or hello@merakitech.com as soon as possible to request a cancellation. Include your order number so our team can check its status.

Cancellation requests must be handled by our support team and cannot be submitted through your account. Once an order has shipped, it cannot be canceled. Please refer to our shipping policy for details.

You can update your billing address during checkout. After an order has been placed, changes made under “Addresses” in your account will only apply to future orders and will not update existing orders. If you need to correct the billing address on an existing invoice, please contact our support team at service@merakitech.com with your order number and the correct billing details.

Log in to your account and go to “Orders” to view your order history and select “Download Invoice” to save a copy.

Available payment methods will be displayed at checkout. Simply select your preferred option before completing your purchase.

We accept major credit cards, including Visa, Mastercard, and American Express, as well as Wero, PayPal, Klarna, Apple Pay, and Google Pay. Available payment options may vary by region and will be displayed at checkout.

If you were charged incorrectly, please reach out to our customer support team through the Contact Us page, or email service@merakitech.com or hello@merakitech.com. We’ll investigate and resolve any issues promptly.

You’ll be charged immediately after placing your order.

If your payment was declined, it could be due to incorrect billing information, expired card details, or insufficient funds. Try another payment method or contact your bank for more information. If you still need help, contact our support team at service@merakitech.com.

Use the Track Your Order page to check the progress of your shipment.

You can also log in to your Meraki account and open the relevant order’s status page to view fulfillment and tracking updates for the items in your order.

If you need help locating your order or understanding a tracking update, contact our support team at service@merakitech.com with your order number.

• Simply request warranty service within the warranty period. Our support team will review your request and guide you through the next steps.
• If your product is approved for repair or replacement, we’ll provide a prepaid return shipping label and clear instructions. For full details, please refer to our warranty policy.

For eligible in-stock orders, our usual dispatch time is within 3 business days. Delivery typically takes 3–7 business days. Western Australia, Tasmania, and remote area deliveries may take 7–12 business days. Further details are available in our shipping policy.

Meraki comes with a 2-year warranty. Coverage includes eligible parts and repair shipping, subject to the terms of our warranty policy. Damage caused by misuse is excluded.

Please read the full warranty policy for eligibility, exclusions, and the terms that apply to your purchase.

Meraki has established a network of authorized local service centers across the United States, Europe, Australia, and Canada. If your machine requires service, it will be inspected and repaired locally by authorized technicians—so there’s no need to ship it overseas.

We offer direct shipping to:

United States, Canada, Australia, European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Please check our shipping policy for current delivery coverage and shipping information.

For purchases in the following regions, please contact our official distributors:

Taiwan, Thailand, United Arab Emirates, Malaysia, Singapore

Find regional purchasing contacts through our official distributors or distributor map.